It has been 10 years since I have seen a dentist. The reason is that everytime I have gone they have hurt me and the office personnel are just as rude as they can be.
I contacted Neibauer and I have to say that I have been very pleased so far.
I would like to start from the phone call to the visits.
The receptionist was the first person that I spoke with; she was so pleasant on the phone and really eased my anticipation about making an appointment. She was very informative and patient. When I walked in the office she was there to greet me and assure me that everything would be alright.
The doctor was the first person that took a look at my teeth. He was very pleasant and very gentle. He explained everything in a language that I could understand and never left until he had answered all of the questions, so that made me feel that I was on the right track.
The office manager is the most patient person I have ever known. She took the time to show us what the cost would be with different scenarios. She answered all of our questions and made us feel at ease with the financial concerns. She took care of all the paper work and the calling to get a payment date that would work for us.
I just cannot say enough about the staff at the Culpeper office. They are great :)
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