We had an issue today with a sewer line backup in the downstairs bathrooms. The issue started with what seemed only to be a clogged toilet. A service call was made to Keith McNeill Plumbing. After the initial call the problem worsened, so an additional call was placed to escalate our problem to an emergency. All of the companies technicians were already out on emergency calls, but we were assured they would get someone out to take care of the problem as soon as they had someone available. In somewhat of a panic due to the sewer seeping out of the restrooms in to the foyer, seeping under the walls into Private Banking, and the smell, I placed a call to Chase, leaving him a message on his cell phone. I left the bank to go visit a customer. When I returned, I found Chase here personally working on the problem. Not only that, he personally mopped up the horrible mess from the sewer backup.
Thats what I call extraordinary customer service and a great example of Leadership & Humility.
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