I have been renting a mailbox at Royal Mail for more than a decade, and used them for mailing letters and parcels for ~19 years now.\r
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The staff is both competent and friendly. They are skilled professionals without being stiff or rigid with fake smiles.\r
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I have watched them be polite to real idiots. They keep their cool under pressure.\r
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The few times I have had a problem, the staff resolved the problem quickly and painlessly.
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