I am completely frustrated and disappointed with service provided by Tech2U. They came to my house to install a USB wireless adapter. Because the tech was struggling with windows xp network configuration he reinstalled XP. In no less than 2 weeks, my computer wasn't working because they forgot to install the passcode for xp they reinstalled. After another 2 weeks i had to call them because of connectivity issues. Tech2U then had to come out again to establish connectivity. 5 days later, I had to contact them again because of the network issues. Today, I had to contact them for the 4th time in 9 weeks. After waiting 9 hours for them the tech showed up. He was not the same tech I had seen previously. (I heard the original rep that serviced my account quit) Regardless, when the tech showed he said he could not do repair my computer under the original contract because it had been longer than 30 days. However he did say that the same issue that existed originally still existed. ""a windows network issue""
Can you say, ""held hostage"" Do not use these guys. There techs, although nice, simply reinstall. They do not diagnose or fix anything and will not guarantee their work.
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