I went there for checkup of my mazda's struts and shockers last week. I called them a day earlier for an appointment -- I was asked to be there at 8:30am (too early for my standards, but I still made it on time). I was made to wait for 2.5 hours without telling me anything. Only after I asked, they told me that the struts need replacement and they are getting an estimate. Getting that estimate took another 30 minutes! It came out to be $650 for only one pair of struts!!! Thank God that I took some idea of the prices before going there and it was above what I expected. So, I decided not to get them replaced there. Still they charged me $75 saying one hour labor change!!!!! (the person was guessing how much he should change me). 1 hour labor for CHECKING the struts after making me wait for 3 hours!!!
When I told them that $650 is just too much, the person was still making stories ... ""it takes 2.5 hours for EACH strut"" .. blah blah blah. Anyways, I came out of there after wasting my 3.5 hours and $75 .. and went straight to Kauffman Tires. They changed the pair of struts in $410 in 2 hours.. they were very competent and very clear about their prices -- the guy gave me an estimate in 2 minutes!
I am surely NEVER going back to Buckhead Auto Center and would recommend all of my friends against it in a heartbeat!
more