Took my two teenaged sons here for exams and glasses on April 22nd. Picked up the first son's pair a week later - glasses were okay but the support staff didn't seem to want to sit down with us to make sure the frames fit properly. I shrugged it off and we left.
Called back on May 4th to find out the status of second son's pair. Not in yet I was told.
Called back on May 12th. Not in yet. Why? Was told that this pair had to be sent to Sacramento b/c that's where our insurance said to send them. Okay, I say, So how long? Usually takes 2 to 3 weeks, she says. Okay, I say, it's already been nearly 3 weeks. Hmmm.
Husband called them yesterday (May 23). He was told that someone called me on May 11th to say that they were in. Um, No. I never received a call from them. Checked my cell phone (we don't have a land line) and there were no missed calls, no received calls, and no voice mails from the doctor's office. Hmmm....somebody's not telling the truth.
Riddle me this......Why in the world would I call their office on May 12th to inquire about my son's glasses if someone from their office called me on May 11th to tell me the glasses were in? Why, if they were in on the 11th, would the girl tell me some story (on May 12th) about the glasses having to go all the way to Sacramento? And if, indeed, they called me way back on May 11th and I still hadn't picked up the glasses by, say May 20th or so, why wouldn't they give me another call to follow-up? Somebody's lying and it sure ain't me.
Going to get the glasses today. Will make sure that someone helps us if they don't fit right and then NEVER RETURN.
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