I've been a member of O2 for about 5 years. Last year I had twins. I had to put my membership on hold. I had a joint membership with my husband. We made it very clear that we wanted to put our entire membership on hold. It wasnt until months later that we realized that we had been charged for part of the membersip fee. After several attempts, we got it refunded. I finally started my membership again in January. I still have not been able to get back. I have been paying a membership for 5 months and not using it. I called to cancel my membership. Shaina and Linda both informed me that we would have to pay for the next month anyway. Linda did say that she would corporate, but that she couldn't promise anything. She called me back and said that she couldn't credit the next months charge. She said that they had already accommodated me for the partial membership fees from when my account was on hold. Are you kidding me?! You are telling me that you are accommodating me for a mistake that you made?! It is not like we were asking for the 5 months of unused membership back...just to not be charged the next month!!! The trainers at O2 are great, but the management sucks. I do not recommend this club!
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