This company was giving me the shaft from the very beginning. They gave me an I initial quote which I thought was very good. Then when they actually moved me, they needed to pack more things in boxes and charged for packing tape, and 300 extra square feet= 1000 EXTRA DOLLARS!! Of course by this time I am stuck with them. They bring my belongings to storage and neglect to tell me because of the extra 300 square feet, my storage fee has gone up by another 100 dollars. Two months into storage (the first month and 1/2 was free) I haven't received any billing statement so I call them. Leave a message for the billing office-no one calls back. Talk to someone who answers the phone-they say they will get back to me. No one calls back. Finally, 5 months later, they call me to tell me I have a balance due of 1500 dollars for storage because of the increase of storage fee and they didn;t have a credit card to charge it to. Poor communication within this business. I won't recommend them or use them again. But I have to now use them to bring all my belongings to california from boston. Im sure they will find some extra fees to attach to that as well! (I have already been told there is extra fees is the doorway to the house is greater than 75 feet from the delivery truck-I wonder how much that will be!) Definitely no flat rates here!!
5/27-addendum-the company saw my review on YELP and the manager had one of the customer service reps call me to tell me that unless I removed the bad review, they were going to charge me late fees for the monthly storage. I told them that they were now trying to blackmail me and was going to report them to the Better business bureau. I wonder how many other people they have done this to?
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