Purchased Certified Toyota on condition that they would repair paint damage that was uncharacteristic for a 10 month old car... this is supposed to be part of certification criteria; free of damage to exterior, chips, scratches, damage to bumbers, etc... ours had all of the above. After a few trips back and fourth and a few phone calls the repairs have been completed and the car looks good. Took about a week for the actual repairs. We are satisfied with the outcome.
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