That is not an exaggeration. I went to Creative Approach to get post cards printed for my senior photography show, kind of a big deal. The cards were meant to represent my photos, as well as my friend's photos who is doing the show with me, so that people would see the cards around town and want to come see our show. So we spent a lot of time designing them to be just perfect, brought them to Creative Approach because we figured a professional printing service would be most convenient as well as have good quality. Well we were severely mistaken. Not only did the cards turn out HORRIBLE, they treated us like complete idiots for trying to understand how the final output can look SO much different from the file. They were dark and extremely pixelated, from a 300dpi file. It made no sense. One of the lovely employees informed me that ""the computer is lit from behind.."" Thanks, I didn't know that about computers before! So when I asked what I should do to my file to make them print out the way I wanted, he yelled ""RIGHT! Have an attitude!"", and proceeded to walk away from me, never trying to help me again. When I returned a third time to pick up the reprinted cards, they were still pixelated and darker than they should be. They were embarrassing. When trying to figure out how a 300dpi file could turn out so pixelated, the owner just kept saying over and over ""I printed the file YOU gave me, that's YOUR file."" With no explanation. So I left. And threw the cards out that I paid $80 for because I couldn't stand the thought of handing them out to anyone. I will never EVER step foot in that place again. I can't imagine why they decided treating your paying customer's like they are 5 years old and chastising said customer's for you own mistakes was a good way to run a business. NEVER.
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