My husband has owned a Kia for 5 years and when the dealership he bought his Sorento from closed, he was referred to Rosen Kia for service. His experience with the dealership was great and last year we recommended our daughter to the Kia brand. She test drove 2 cars the same day and had a horrible experience at the second dealership which made her switch brand loyalty. She bought her first new car from Craig Roffers and he made the """"trama"""" of dealing with a car dealer non-existant. Because of the great experience with Craig, we again returned this year to purchase a Kia Sportage.
Craig recognized us as return customers and even remembered helping our daughter. This was a great feeling as we never expected this from a car dealership. Craig again provided excellent service and we were very happy with the deal he offered for our new car. He repeatedly asked if we had questions and made sure we understood all the features of the Sportage and terms of the sales contract. It truly is a pleasure to walk into the Kia dealership, not be mobbed by salesmen, not be pressured to buy and to be remembered as a customer. Our brand loyalty is now with Kia and the Rosen dealership. I hope everyone who walks through the doors has the same great experience.
more