I called to get some help with my existing home theater set up and was initially pleased with what they said about optimizing it. I made an appointment and looked forward to getting my set up problem fixed.
I changed my work schedule to be home in time to meet their technician and waited. I got a call that day informing me that their technician was running late due to his earlier job taking longer. I understand that can happen and said since I'm home, he can come anytime that day. I received another call from them a few hours later saying the technician wasn't going to come at all and would I like to reschedule. I declined and said I'd call back after I speak to my boss about coming home early another day.
I called them back a week or so later and made another appointment, the next one being over two weeks away. The day before this next appointment (the day I'm writing this) they called to cancel again!
Wow, I get it - you don't want to make $125 per hour on a crappy service call to Brooklyn that'll take a few hours. It's okay, I understand this job wasn't big, but geez, treat the me, the customer with a little respect.
Bottom line, I wasted two days time off to get nothing done. I really wish they just would have said they don't do service calls and I would have moved on to find someone who wants my business.
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