I have had countless incidents with this cab company. The latest one is one of the worst ever. Last night I used this cab to get a ride home from the airport. When I paid for the fare using a swipe of my credit card on their machine, the approval was sent and an authorization code provided. However, the driver claims that he needed to also imprint my card with my signature since the printer was not working. I did not feel comfortable with this since the charge was already approved and I check my account from my phone and saw the charge on my card. He said this is policy and called his company. The woman on the line informed me this was policy and upon telling her I was not comfortable and what other alternative could we investigate such as calling the card company or taking down my contact information but not my card imprint. She quickly responded she could call the cops if I liked that alternative. She said this is company policy and it is the law (I work for a Bank in the back office so I know good and well this is not the law - for all I know this could have been his girl friend with some scam to sell credit card numbers). BTW, I call the head of drivers and dispatch the next morning to find out this was not at all policy and all the driver needed to do is write down the auth code and a description that the printer was not working. He stated this is clearly posted for all drivers to see. This is only one of countless stories I can provide you on shaddy drivers of united cab - DO NOT USE THEM!!!
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