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The owner (Jackie) should be wholeheartedly EMBARRASSED! - Review by citysearch c | Sagebrush Ranch Adventures

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The owner (Jackie) should be wholeheartedly EMBARRASSED! 4/21/2011

Page #1\r \r This is by FAR the worst experience we or you will ever have. Let's start with the online brochure:\r ""You get SPECIAL TREATMENT!!! Fresh Hot Coffee or Hot Chocolate with Whipped Cream\r Served right in the van on the way to the Ride.\r Several coffee flavors, cream and sugar, served in your HORSE'N AROUND MUG; that you get to KEEP! Some delightful pastries too!""\r \r What this turned out to be was the rudest driver in a 8 person van (We had to make room for 9) drifting in and out of our lane on the freeway, being honked at repeatedly. I made it a point to deny my lovely wife her coffee in the morning so I could surprise her on the ride to the ""Ranch"". Not only was there no beverages of ANY kind, there would have been no room to drink them even if they were offered! \r On the way, we were told that there were ""No Available Restrooms"" at the ""Ranch"" so we would have to stop at a roadside city park. No one needed to use the rest room since we had all just left our hotel. As it turned out, it was just an excuse for the driver to get out and smoke while we waited. \r From there we went to the trail head at the ""Ranch"". It turns out what they consider a ""Trailhead"" is actually an abandoned construction site 100 yards off the edge of the freeway. When we arrived, we all took turns counting the horses. All 9 of us came up with the same number, FIVE. We were told that a truck had broken down and we would have to wait just a few minutes to get started. An hour later the rest of the horses showed up at which point I asked for our money back. The owner ""JACKIE"" said, ""Sorry, I don't have your money to give back. Just go on the ride."" I told her that this was not the experience I signed up for and this had already ruined the birthday surprise I had planned for my wife. She said ""That's too bad. I don't have time to drive you back to town and the other workers I have here don't even have a drivers license!"" (HMMM, weren't we just driven all the way here by one?) I suggested that she just give me her word that the charges to my credit card be reversed and we would wait until the riders had left and she could drive us back. All the while her staff were unsaddling our horses. She yelled at them exclaiming ""Oh! They will be riding!"" She turned to us and told us the only way we were getting back to town was to go on the ride first. My wife and I are now stuck at an abandoned construction site on the side of the freeway and felt we had no choice but to go along. The ""Trailhead"" was actually about 100yards down a garbage strewn dead end road. Once on the trail we were mesmerized by a never ending view of broken glass, beer cans, used shotgun shells of every size, old tires and the awe inspiring view of the water treatment plant. Remember the claim in the ad?:\r \r "" ...fun to ride where the wild country out west is untouched by man and the Native American is still here. This is a great day, one to remember for a very long time""\r \r more
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