My son tried contacting Supreme Limousine 3 times in 3 different formats to get information, a quote or to reserve a limo for his prom. The website allows a person to reserve a limo, which he tried (and the site states that someone will call back for the particulars), to send a message using the site's online form, which he did, and to leave a telephone message, which he left. None of these methods resulted in a response within a 2-week time frame. Finally, I sent a message via the company's website messaging system stating my aggravation with the lack of response. I received a rude phone call back from a man named, Gene, while I was not home to answer the phone, nor was I able to return the call that evening before the close of their business hours. The next day I received another rude phone message from Gene threatening legal action from them because I didn't return the phone call immediately the previous day, and because I left a bad online review on another site (completely within my right) for their poor customer service. He tried to tell me that they had received none of my son's contact attempts (although somehow they had his name and address), and stated that ""numerous emails"" had been sent to me despite the fact that I had not provided them with my email address, therefore I have received no emails. Then, when I called them back I was told that he had tracked my son down to his school via the internet, which is where the interaction crosses into the gray area between extremely poor customer service, harrassment and possible illegality. Stay away from this company! What they call ""customer service"" I call psychosis!
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