Approximately two weeks prior to my daughters birthday I went into the bakery and ordered a cake. I was very specific on what I wanted because I had a color theme to the party. I received a phone call the day before the birthday party that they could not do the cake the way I had ordered it. They were willing to use a different color, however this was not acceptable to me. I was in tears, they apologized and stated that it was their fault, but were not willing to do anything about it to fix the problem. They told me they did not order the right color fondant....what???? Really??? You're a bakery and you don't make your own fondant? They could have gone out to Michael's and purchased it since it was their mistake, but no they were not willing to do anything. I asked if I would receive a discount.....again the answer was no. So, I had to cancel the order and find someone else at the last minute. KICK ASS KAKES was amazing....not only did they do a last minute order....it was exactly what I had ordered in the first place. About 4 days later I call Daddy due to not having my money returned to my account....they had the nerve to tell me that I had to come in and bring the same card I used to purchase the cake.....all I can say is WOW...you could have told me that when I cancelled the cake. NEVER....EVER....EVER will I use this bakery again, poor service all around. Thanks for nothing Daddy!!!
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