I will agree that it does take a while to get in to see Dr. Mackley. She's the original practitioner there and has a lot of regular, years-long patients. On the other hand. Dr. Rein has been there for 4 years now and is much easier to get an appointment with and is just as good.
Rein's schedule is way more flexible, she's really kind and helpful. I've only had an appointment with Mackley once, but she seemed very nice too. My step mother regularly sees Mackley and LOVES her.
If you're willing to wait (up to 2 months for Rein, more like 5 for Mackley), it is really worth it.
In terms of the late fee, if you call them to tell them you're running late, they actually don't charge you, especially if you're one of their clients who is otherwise routinely on time. Having worked at a doctor's office myself, I understand that schedules are tight and one late person pushes the entire schedule out of whack. Almost every practice has a late fee. These guys may be stricter with it than others, but that just tells you to leave early.
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