I've purchased many vehicles over the years and have always had a miserable experience for one reason or another, until now. Honda of Concord is the only dealership I will purchase from in the future. I started the transaction via the internet. I located a few vehicles I was interested in, submitted the credit application and within 10 minutes Joe Esola had reached out to me. I explained my needs, my trade and my expectations for when I arrived at the dealership. In the past, I've spent up to 7 hours sitting a dealership due to lack of staff and just overall poor dealership management. That said, my first expectation is that I wanted to get out of there as quickly as possible. Joe was certainly concerned with my overall customer experience which he displayed by engaging management and finance BEFORE I had even arrived at the dealership. While my trade was being evaluated, Joe and I were getting through all the paperwork that he was responsible for and finance was preparing their paperwork for me to sign. This impressed me because my past experiences had me moving through one step a time with no preperation ahead of time which caused me to spend my day at the dealership. The finance manager came out to meet me and we headed to his office to cover some details. He then had me meet with one of his teammembers to finalize the paperwork. While signing away, Joe brought me in a huge cheeseburger and chips since I had mentioned earlier that I was getting hungry. Now I'm not saying that you too will get a burger and chips but ya never know. I was now ready to leave so Joe pulled up my trade next to my new Odyssey (which is AWESOME by the way)under the overhang since it was raining out so I could transfer my personal belongings. I shook Joe's hand and thanked him for the wonderful experience and headed out my new ride. I HIGHLY recommend Joe and this dealership in general. Rick Hendrick is certainly very selective about his staff and truly understands how to run a successful dealership. This is due to his concern and dedication to his customers. Thank you Joe and thank you Honda of Concord!
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