We had used Sunset before to replace our old furnace and air conditioner and continued with maintenance contract -- but no more!!! We had them do new work on our remodel and their service was awful. They sent one poor untrained guy to do 3 days of installation (two people were required to do the work). Total days of installation and coming back to fix things were 11-12 days of our time and energy. The chimney leaked after the first rain, the on-call repairman couldn't fix it, They came out at least 5 times to fix the new fireplace which continually stopped working. It was eventually was fixed by the manufactures rep. Their service people had trouble reading the manuals and figuring out what to do. They cut incredibly large and totally unsightly and unnecessary holes in the drywall to get out the old fireplaces -- which we had to repair at our expense after being told ""we might lose a few tiles"". They made no attempt to address our concerns, would not call back and made no attempt to mitigate the whole situation which you would have thought they would with customers who have spent over $30,000 with them. Never use them!!! They will get no more of our business.
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