I visited Mask because I purchased a coupon for a manicure/pedicure special through Crowd Cut.
After an initial mix-up (first I was kept waiting; then I was confused for another customer and ushered back to a haircutting chair), we got off to a late start on my service.
I think perhaps Mask was not prepared for the amount of attention the promotion would generate -- the woman who did my manicure mentioned that she preferred cutting hair, but because they were so busy would be doing nails for the next several weeks. My manicurist was very nice, but the quality of the manicure itself was appalling. It was so poor, and so upsetting, that I left the salon before the pedicure portion of my appointment and drove right to Target for nail polish remover. The whole experience was a big disappointment; the opposite of what you'd hope for when treating yourself to a salon day.
When I called the next day to complain, the manager apologized and offered an alternate service or a re-do on the manicure/pedicure (though she would not refund my money). However, I will not be returning here!
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