WASTE OF TIME to go here! I had a broken key on my new MBP and Apple told me to go to an authorized repair center for a new key. I called Mac Docs and asked them if they could do the replacement for me. Bryce, in the service department, assured me he had the key and to come on down. I took time off of work and drove down there for the replacement. I was met by Tyson at the counter (no other customers in the store...... now I see why) and he took the MBP back to Bryce for the repair. Two minutes later Tyson comes out and says ""all fixed"". I look at the key, type a few words, and the key FALLS off!! It was the SAME broken key!!! I told Tyson it was still broken and still the same key! Tyson tells me they don't have the key and would have to replace the entire keyboard and would have to order it from Apple Inc.! So I asked him ""WHY WOULD YOU SAY YOU HAVE THE KEY WHEN YOU DO NOT!!!"" He just stared at me with a dumb look and said he couldn't help me! Are you freaking kidding me???? My next call was to EXPERCOM in Sandy..... I called them right there from Mac Docs parking lot..... Eric answered and said ""sure, we have the key, come on down! I got to EXPERCOM and Eric popped the new key on and sent me on my way. EXPERCOM is awesome service and values their customers!!!! Thanks Eric for saving my day! SHAME ON YOU Mac Docs for lying to me, wasting an hour of my time and for treating your customers poorly! Next time I need service it is EXPERCOM all the way!!!!!!!
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