PART 1= I was hired as a MIT for the Rio Grande City, TX Branch 11/1/10. While I was being trained by some guy named Sixtos, I found the customer service procedures to be quite unethical. I listened to the calls being made by the two girls that were there before me and heard comments like ""why are you hiding""....... ""I'm going to go and take all your stuff""...... ""If you don't have money to pay your bills, how do you live?” I have never in my life heard anyone speak that was to a customer. Not only that but this so-called Supervisor told the girls to call ALL the numbers on the account and leave threatening messages. I was disgusted and vowed that things would change as soon as I took over. Mr. Sixtos leaves the store with a 37% slow file and as of 3/19/11 at 12pm; I got it down to 21.75%. I find this to be pretty amazing and so did my superiors. \r
Here's the kicker, I had a new Supervisor named Bo Pena and I’ve noticed some weird stuff happening with the money from certain accounts so I took notes on a sticky note and dated the info 1/20/2011, the transactions were forged with my signature (a decent one but still forged) by Nancy, the girl that got hired 11/12/10. This was the first encounter. I let BO know. NO REPLY. Mind you this was by text cause that’s the form of communication he wanted at all times.\r
Thursday, I had a very soar ear. I went to the doctor to get it checked and I had to do it during my lunch (I took about an hour). Of course the whole time I was out I was getting text messages from my employee Nancy, stating that she was starving and that she wanted me to come back so that she could go eat with her husband. A husband whom she cheats on and apparently hates. So, I finally let her know what I was coming back to the office cutting everything short. I called my supervisor on the way back and let him know that I needed to get some time off to go to the doctor the right way........... Next thing I know, I'm walking in to the office and Nancy walks out.
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