We needed our sewer line snaked and called on Roto-Rooter. A tech came out, snaked it, claimed he could not get all the way through the line because of some ""tar-like"" blockage binding his blades, and called another ""department"" to come and run a camera through. (This is now pushing $500.) The camera man could not see past the blockage and recommended we replace the sewer line. Let me emphasize the point that he could not see the actual problem and his solution was just to entirely replace it. The cost of his ""solution"" was $6000.
We called another company who snaked it, ran a camera through it, handed me the DVD and said the sewer lines were, quote, immaculate. There was no tar-like substance. Just some roots. The cost for his visit: $245. Also, the pipe in our crawlspace has a crack (I verified) and they'll be back out to replace it tomorrow for about $250. The first techs didn't even notice this. Come on!! I am calling Roto-Rooter and demanding a refund.
Please, please please get a second opinion. I fear how many people have been suckered in to VERY expensive projects because their technicians very clearly work on commission AND very clearly lack the know-how that others grasp so easily.
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