Called them on a Sunday when I couldn't even reach anyone else. My late-night Saturday DIY water heater install had gone badly and we had no water service. They were here in less than 90 minutes and had our service restored in no time. The technician, Rob, was courteous and professional and gave us some helpful advice for maintenance. He was gracious enough to avoid any commentary on my dumb mistakes and even gave me some tips for avoiding the same problems again. Best advice- call Roto-Rooter first! Even with the extra charge for weekend call-out, the install cost just a little more than the "big box" store would have charged- if I wanted to go without water for a week!
more