When I called on a Friday to make a routine appointment, I waited 10 minutes before a human picked up the call. When I asked for an appointment, the girl said Dr. XX was not in office today. I said no problem, anytime next week or the week after is fine. She said, WE ONLY SCHEDULE APPOINTMENTS FOR THE SAME WEEK.. I said, but today is Friday, how can I schedule an appointment for next week? She said WE DON'T DO THAT, ONLY FOR THE SAME WEEK. She said, we have a new system and we only schedule appointments for the same week. I asked is that the best you can do; I waited on hold for 10 minutes. She said I need to call next week and hung up.
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