I ordered two lab coats and requested embroidery with my name and title on the left side and hospital logo on the right of the coat. I specifically emphasized the location of the embroidery. She charged me $103 for these two items. Since she had only had one lab coat in stock, she place an order for the second lab coat to arrive at a later time.\r
A week later we got a call that the first lab coat is ready to be picked up. Because of my schedule, my wife picked up the lab coat from this store. When I saw the coat, I realized that they reversed the location of my name/ title with the hospital logo.\r
I called in and asked if my other lab coat had arrived. She said : ""no"". I explained the error and asked if they would correct the mistake. She said: "" no, we can refund the money for the embroidery but I am responsible for the price of the lab coat"" . I explained that this is their mistake why should I pay for their error. then I asked for them to cancel my order for the other lab coat since it had not arrived yet. She said she can not refund my money she can give me a store credit and then hung up the phone.\r
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I will take her to court. This is a shady business and I discourage anyone from dealing with them!!
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