When we bought our new Toyota from them (which was an excruciating-demeaning process) we were talked into also purchasing a service contract for free oil changes as needed. The first time I took it in for an oil change they said great just sign right here and we'll get you on your way. When I came to pick-up the car there was a $71.00 charge waiting at the cashier. I said all I wanted was my free oil change! They said ""yes but we also needed to check the brakes,rotate the tires etc and there is a minimal charge for that"". I was furious. I felt as though I purchased an oil contract that would cost me more everytime I did it than a ""full service oil change"" anywhere else. The service manager actually said ""you can't just bring it in and expect to get shuttle service, coffee and donut for free?"" I said -let me talk to your manager... finally and reluctantly they removed the charge. Every time I bring it in for service I have to go through some kind of similar experience just to get the oil changed -- AND NOW THEY AREN'T SMILING WHEN THEY SEE ME ANYMORE!! Do these ""so-called service managers"" get a commision for the charges they generate or what??? I'm done once I'm DONE>>
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