About a month ago, I ordered $4000 worth of appliances from these people! Two weeks later, my shipment arrived and after dealing with a jerk of a delivery driver from the freight company, I had to refuse one of the items as damaged. I called for a replacement and was told they didn't know how long it would take to ship, but since the first shipment didn't take too long (hello!!!! two weeks is pretty long to me in today's internet world!), it should arrive shortly. Well, I just find out that the replacement is just shipping out today (two weeks since the first ordeal). Also, went to install my new dishwasher today from the original shipment and there was a big dent in the corner that we didn't catch and a big hole in the bottom of the unit and it doesn't work! I was just told by customer service that unless we signed for it as damaged too that there's pretty much nothing that can be done. They will gladly reorder us another one at full price or since it doesn't work, we can send pictures and they will give us a ""damage allowance"". I totally regret ever ordering ANYTHING from this company!!!!
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