I am having the worst experience with this company. I too have to deal with Rosie Rivera. She won't let you get a word in over hers. She is rude, aggressive and a total liar! She is telling me that I lied about their policy holder hitting my car, so their offer is less than 50% of the damage! I too gave a statement over the phone, I faxed in a claimant report that was sent to me by Rivera. I phoned her to make sure she received it. She lied and said she never received it.She gave me another # to fax it over again which I did the same day I spoke to her. She is an arrogant ""you know what"" and very difficult to deal with.Now I am waiting for a response from her.She gave me an estimate that is less than 1/2 of the estimate that I got from an autobody mechanic.What's the deal with these thieves?They should not be allowed to be in business.I regret that I ever had to deal with them - it is very frustrating. I am happy to hear that other poor suckers like me know what this company is all about.They need to be shut down and get rid of RR!They don't deserve any *. If there is a lower rating than 1 * that is what they deserve.
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