In retrospect, I cannot believe I used this company. I called for an easy job that was not urgent. - a leaky tub faucet that had been there for years. I finally wanted it fixed. I landed with the wrong company. First of all, they say they will give you an estimate of the work that needs to be done before charging you (except the trip charge of course). Right away he launched into the worst case scenario of everything having to be replaced incl. the shower head which was ridiculous. It could have been option A or B, but he didn't know that until pulling the faucet apart. What a bunch of BS....first of all, the estimate should have included pulling it apart and seeing the exact problem and then telling me the estimate. The guy was creepy with his sales pitch from the get go. I finally said that I wasn't going to pay for anything with the high end price he gave me (shouldn't have for the low end either) so if it needed to be more than the low end, I wasn't going to authorize the work. Not surprisingly then he says he'll pull the faucet off to look. Then, he starts to say the faucet is hard to come off and that my husband may have wrenched on it too much trying to fix it. Convenient. After I repeated that I wouldn't pay for more than the smallest work done he conveniently got the faucet off and what do you know? It was a small job afterall. -fix a component (forget what; paperwork upstairs) for about $450. What a rip off. Not only is the price ridiculous, I felt completely violated by the guy in the sense that he had no moral or ethical compass what so ever. I think this company is a complete scam. I will never use the BBB again either. What a joke they are.
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