In December 2010 I was away on business when my alarm monitoring company called me to report alarm activity at my home. They immediately dispatched to green valley security and said they would contact me once they had word on status of alarm.
After 30 minutes with no response I called to check on status and they reported that Green Valley had still not arrived at my home. After 50 minutes I called again and green valley was still showing dispatched but had not arrived.
By that time I was able to reach a friend who drove to my home to check it out. 55 minutes after Green valley had been dispatched an officer arrived at my home. Fortunately it was a false alarm with a my interior garage door having been blown open by the wind.
However it was unnerving to be out of the state and not have any one show up to my house until an hour later, when a thief has plenty of time to remove all of my personal belongings within the time frame that green valley security responds.
I live on the west side near sahara and fort apache, and I know that that it does not take 55 minutes to drive from Henderson to the west side on a Sunday afternoon.
Please be warned to ask your alarm monitoring company who they use for dispatch, and beware if green valley is the assigned company. If you were in physical danger or your property is in danger of being stolen, it is possible that it could be up to one hour before green valley security officer shows up.
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