I made reservations for a Spa Day retreat for myself & 5 of my girlfriends. Two of which had never been to a spa. The pictures online were so pretty we were excited to be pampered and just be able to relax. The spa staff was unprepared and the spa was very small. The locker room was so small that we were not able to all change at the same time. Other guest were already complaining and asking us if it was our 1st visit her to the Spa we should have known by their questions we were in the wrong place. The manicures/pedicures looked as if they were done by children. The staff was totally not there to help make our experience a good one. We talked to the acting person in charge about how out of 6 people we were all 6 very unhappy. She didn't even apologize or ask how could she make things better. I contacted the manager of the Spa the next day he did not apologize either he made up excuses as to why things did not flow as they should have. He even metioned that on of the nail techs called in that morning. No one offerd to rectify the situation or try to redeem themselves. It wouldn't have mattered anyway because even if they offered an 8 hour complimentary spa retreat we would all very quickly decline. This place is terrible all around. Dont spend you $$ here!
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