I was scheduled to have a facial at 2 pm today. Having booked the appointment last month and confirmed it yesterday, I arrived a few minutes before 2 to find the door locked and a sign saying that they were with clients and that they would reopen at 2:15. I tried calling them but (because they were all with clients) no one answered. Tired of standing out in the cold, I knocked on the door -- the massage therapist came and let me in and confirmed that my appointment was scheduled for 2 but said that the person before me had come late and that the appointment was running over. At 2:15, another employee came out -- she told me that my facialist would be with me in a 'few minutes' but could not confirm when my appointment would actually start. At 2:20 with no sign of the appointment before mine wrapping up, I gave up and walked out. I am surprised and disappointed at the complete lack of courtesy and professionalism -- while I understand that the person before me was running late, this was not my problem -- the spa should have given that person the option of either accepting a shortened treatment or rescheduling. Finally, it is ridiculous that the salon does not staff the front with a receptionist so that customers can avoid standing in the cold/rain. (During the time I was waiting to get inside, 2 other customers came to buy products but finding the door locked they walked away -- it is amazing this salon even stays in business.)
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