Expert Techs are not experts and they are not techs. I purchased two new systems two and a half years ago. Everything they installed fell apart: ductwork, plenums, fan motor, defrost board, fan blade, thermostat, and they have not made this junk work. All under warranty, but I have begun fixing things myself because Elmer's company is INCAPABLE. They make things worse.\r
I am writing this review to tell anybody...STAY AWAY!!\r
I see that Elmer responds to these hoping to save his doomed reputation. He won't return my calls, texts, faxes, or letters so perhaps he will respond to this, "professionally". Nothing else has ever been handled professionally, despite his comments on this forum.\r
I agree with others: phone harassment for tune ups (" they are in your area"), incapable "techs", poor service, late for all emergency calls, non responsive owner, no "tech" ever lasts at the company. Trust me I have seen over twenty different techs and none of them are capable of fixing the monstrosity
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