January we hired a car form Aable or Saban Phoenix Car rental.
We got an old Impala and drove it north to Flagstaf where we have discovered that our heating isn’t working and we ended up driving with gloves and hats, also the lock on the door was faulty so we couldn’t lock the car over the night. We started to get some strange noise when turning the wheels and discovered that there was no steering wheel liquid. We decided to change our plans and drive the car back to the shop in Phoenix and got it replaced for another Impala whit some squeaking sound when accelerating. We thought that the car was all right as we just took it. We drove up to Vegas where our car finally broke down. I called the office and they asked me to repair it at local mechanic and they will refund the cost once we get back. After one whole day of trouble we found a mechanic paid the $400 repair and drove back. When we got back to their office the manager Pete took the papers and told us to call the customer services and they will deal with us. When we called the number he gave us he picked up the phone himself acting someone else! We went to the shop next day requesting refund of the deposit and repair cost. He started to scream on us and pushed us out of the shop and locked the doors. He kept all deposit from the car rental + the repair cost for his car! The whole bill came more than $1000for few days! We had to leave back to Europe next day and couldn’t do anything more. We called a few times from Europe and he just told us to f**off and hanged up the phone. There is nothing we can do from here.
I have never experienced anything like it in my life! I would understand if it would happen in 3rd world country but I cannot believe that a business like this can still trade in US!
This was our first visit to the States and the whole trip was ruined and I don’t think we will ever come again!
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