I cannot give this company any more than 2 starts due to their inability to do any legwork on a refund that was due to us. Also, the CEO of the company does not even have a voice mail they told me and they never return any calls or any messages left.
Our flight was cancelled due to nature, the airline only processed one portion of the refund (which Eros Travel gave us) but then when we asked them for the second half they kept telling us they were contacting their contact. That went on for 4 months. We played by the rules for 4 months until we got someone to finally tell us that they were contacting a parent agency called Picasso Travel...which were no help either.
Eros Travel was unable to reach anyone at the airline during the entire 7 months we were waiting for the refund. That is completely inadequate on their part. I had to do the legwork, calling all sorts of airline numbers, even reaching the refund department in the UK for the airline. Going through the hurdles because the airline said my agency (Eros Travel) was supposed to contact them, not me. In the end we FINALLY got our refund.
So, good prices, and good at giving refund when airlines process them correctly (hence 2 stars), but TERRIBLE at doing any legwork when things get a little complicated, and they never return any calls.
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