I love the food at Dove Vivi. We have been getting their takeout for a couple years. But whenever we go in to eat there it is a 50/50 chance that we will get a helpful and polite server or if we will get an angry and un-patient one.
We went in the other hight and were waiting for a while. We waited 3 times the time we were told which was OK but then they seated 2 tables that had come in after us, before us. The unfortunate part about it was that when we asked them about what had happened they were completely unwilling to say sorry at all. They acted with a ""we were lucky to be there"" attitude.
All of us who were waiting for the table have worked in the restaurant industry for years. So we understand the difficulty of estimating a waiting time and frustration level of the job- but any and everyone should be ready to apologize when it is necessary.
I really hope Dove Vivi can transfer some of the goodness of their pizza to the attitude of their servers/ hosts.
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