went in just ti fix my remote car had to be towed they lied to my face of any wrongdoing never had a problem before ran as smooth as silk have all the papers to prove it bought it new just had a tune up 2 month ago never ever ran bad when i left it was backfiring didn't make it a mile had to call a tow truck now its at the Audi dealership they told me must be the coil they had a recall quit intreseting how never had a problem leave it whith them 30 min later it wont even run talk about low quility people
RESPONSE FROM Rolf's Import Auto Service:
Mr. Collazo,
Thank you for taking my call the other day. Though we both agreed that we were not responsible for the vehicle running poorly, we are sorry that you felt rushed out of our shop. Sometimes there are coincidences that occur and though we were the last one to drive the vehicle, coding the keys locking functions are no way related to check engine lights or misfire running concerns.
We definitely should have taken it upon ourselves to find out what was causing the concerns with you vehicle. Letting you know that if it were related to our work we would make the needed repairs at no charge and if not, we could have worked together to make the needed repairs to the vehicle.
As I stated on the phone we honor the opportunities to work with our clients and though we would like every time to be perfect, we understand that mistakes can happen. We are lucky that clients like yourself honor the relationship as well and by honestly reviewing your last transaction we can get better.
Thank you,
Mark S Simons - President
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