I needed someone to look at my DSLR and unfortunately Austin doesn't have many options for camera repair. Precision was unable to detect/repair the full 1-2 second lag in my cameras shutter. They brought another camera over, put my lens on it and fired some shots saying it was the same as my camera. I asked to see the camera and took a few shots - the shutter was instantaneous compared to mine - experts? While this was transpiring another Precision employee was checking the companies overnight messages repeating them in mocking voices - truly unprofessional.
I can only imagine that the high reviews are from the extensive number of employees that hover inside Precision Camera. Over the years I have experienced nothing but unhelpful service and blank stare employees. Seeing that the customer service has remained poor over the years leads me to believe that the attitude comes from the top. I sincerely hope that another local camera option develops soon, until then I'll handle orders and repair work online. No more Precision Camera for me.
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