New to Boulder, I was in the unfortunate situation where I needed work on my car's suspension and didn't know where to turn. Seeing all the favorable reviews for Pellman's I came here. I was initially impressed with the effort taken to educate me on the issue and the approach Pellman's suggested and authorized the work.
A service manager then called on Monday (not Friday as had been promised) to inform me that although the authorized repair fixed the alignment, there remained a wheel imbalance (hub + bearing, bent rim). This was determined after a road test (noise and steering wheel seizing at about 50 mph) according to his voice mail.
Long story longer, several dialogs and inconsistencies later, I decide to get a second opinion of the purported wheel ""imbalance"". I paid for the repair they had done and drove the car to a shop specializing in German cars. I didn't hear any noise and couldn't detect any steering issues - but then I'm no expert. Second shop puts tire on a tire balance - result is minor wobbling but all wheels wobble, verdict is no rim repair necessary. They next use a dial indicator to test the hub + bearing - again variation was within tolerance. Again, verdict is no hub/bearing repair necessary. Three technicians independently corroborate. Final road test - tech opens car up - no steering issues, no noise, no nothing. They assure me if the car needed work done, they would recommend it - it's in their interest to make money after all.
I dodged a $1600 bullet of unnecessary work recommended by Pellman's.
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