I contracted with Regina Maids for bi-weekly cleaning. I spoke with Jose and was told that I would be charged the hourly rate for the first cleaning and but would receive 25% off of my first cleaning and all subsequent cleanings would be $85.60. The first cleaning occurred January 13th. I left a blank check with my mother because I didn't know how long it would take. They charged me $160.50 which was 3 hours worth of cleaning but did not include the 25% off. They contacted me and I spoke with Donna and she said that the difference should be taken off of the next cleaning. I agreed. They returned on January 27th and told my mother that it was $107 for the cleaning. This, again, was another overcharge, not only didn't deduct the 25% from the initial cleaning it was more than the $85.60 agreed upon for even one cleaning. I called on the 28th but there was a blizzard here so they were closed. I called again on the 31st and spoke with Donna. She said to take all of the overpayments off and that my next charge should be $24.60 (technically it should've been $24.18 but I'm not quibbling over a few cents).
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