I don't ususally participate in writing reviews and especially bad ones but when I read that Sunny Acres won anykind of an award I had to say something about our experiences. The staff is rude...period. They would not let us tour the facility and that should have told us something then but we tried anyway because we have taken our last dog there and everything seemed ok but our last few times going has been very troubling. I dropped my dog off before 8:30am and when i was back in the area(about 10:30) I stopped by to see how he was doing by observing from the fence---he wasn't out there with the other dogs. While i was standing there he was brought out---2 hours after being dropped off and the handler..well couldn't handle him and seemed not to care too much about jerking my puppy around which really bothered me. Not just the inability but where was he for the 2 hours prior?? I blew it off and we tried again only to get a call saying that he scratched himself....when we got there he had a gaping hole in his side that had to be stapled!! They make you sign a contract saying that if your dog attacks another that YOU are responsible--thats fine but how did that happen to my dog? Funny--they didn't know, but they are constantly supervising(yes sarcastic) right? The staff at the front desk could care less--all they wanted was there daycare money and for us to leave. Of course we paid and wrote the owners(addressed to owner-not sunny acres) and never got a response. A very expensive day at doogy daycare indeed and will never go back. We go to the dog park at Northgate and have talked to numerous people who are reporting the same things. injured dogs--always coming home with a little bit of kennel cough--rude staff--dirty facilities. Too many options to go to Sunny Acres.
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