I am extremely dissatisfied with Bob. Bob used to be my trusted alignment guy. I had been going to him for at least 6 years, I have referred multiple people to his shop, and I really appreciated his work.
I appreciated his work because it was always good... well until this last job he did for me.
I brought my 2005 Subaru WRX to him after being in a hit and run accident. The car was very hard to steer and it was pulling in different directions when being driven. Bob checked out the car and decided that the rack and pinion needed to be rebuilt because it was leaking fluids.
A few days later I got my car back, drove it back home, and realized that it felt WORSE than when I brought it in. I called Bob and asked why the car didn't feel right, but he kept telling me that it was most likely a bad power steering pump. So instead of bringing the car back to him, I brought it to another shop to get a second opinion.
The second shop (Valley Pacific), told me that the issue was that the rack and pinion was either poorly rebuilt, or it was not installed correctly. I showed Bob the paper work, so he reluctantly took the car back and spend another few days attempting to fix the issues. I got the car back, it felt better, but it still had some minor pulling and the steering wheel was shaking at high speeds. So I brought the car back to him a 3rd time and he had the person who rebuilt the rack and pinion come look at the car. After they determined that there we no issues, he gave the car back to me and blamed the problem on the power steering pump and a broken engine mount.
So I took the car to the Subaru dealership of Sherman Oaks to have them diagnose the issue. The dealership called me a few hours after receiving my car and told me that the rack and pinion had been installed incorrectly by Bob. My insurance company ended up paying the dealership to do the work that Bob had messed up, and after it was all fixed, IT FELT LIKE A BRAND NEW CAR!
I later confronted Bob about the rack and pinion, I faxed him proof that the Subaru dealership had to fix his mistakes, and all he could say to me was that he installed everything correctly. He denied that he installed the rack and pinion incorrectly even with two shops saying that he did (one of them being a SUBARU DEALERSHIP). The power steering pump was not the cause of the issue, and all of my motor mounts were perfectly fine. So Bob just was not able to accept the fact that he did not do something correctly, and instead of apologizing or admitting to his mistake, he just denied all accusations. In fact, Bob said ""I have replaced more rack and pinions than the Subaru dealership""... a claim that may be true, but he obviously didn't do the work correctly on my car.
Bob wrongfully took my insurance money and never completed the job correctly. I asked him how he could let me leave his shop with a car that was driving so poorly, but he had no response. From what I have personally seen, Bob is not trustworthy and he will not own up to his mistakes. I will never go back to Bob because I expect shops to stand behind their work when their clients aren't satisfied with the work. Bob did not care about my satisfaction, it seems like he only cared about my insurance money.
Stay away from Bob's shop, go to someone that takes pride in their work. There are better alignment shops in the same area. I personally suggest Valley Pacific. They pay attention to small details, they work on some amazing cars, they do really good work, and they are always reachable if needed.
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