I have been a member of ME since Oct 2008 and the recent events have been disappointing. I started my membership in Washington State and moved to NC about 9 months later. I really only visit the Apex NC location and filled out paperwork on at least 2 occasions to transfer my membership. \r
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I have been trying to get pregnant since Jan of this year and it has been difficult to use my monthly massage because I was not sure each month if I was pregnant and my therapist side it could be dangerous to get a massages. I normally get at least 2 a month so in years past it was not heard to use my prepaid. Since Jan my prepaid starting stacking up and I eventually decided to cancel my membership in Aug for the time being. When I spoke to the local store in Apex to cancel they told me I had 3 prepaids and that I needed to use them within a month. My original paperwork from WA states I have a year to use them. I eventually got them to agree to give me a few months and they set them to expire on Dec 31st. \r
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In Oct I found out that I was pregnant and have been waiting to get into my 2nd trimester to use the massages per their rules. When I finally got there a few weeks ago I called and they said the young lady I always see could not do them as she was not certified. I have had two spinal surgeries so I do not trust many people to work on me so I asked if I can transfer the treatments to anyone else in my family. I was told yes for $10 and I booked a massage at the location for my mom on Jan 2nd for 1 and ½ hours to at least use some of my 3 prepaids left. When I called to confirm the massage on Tuesday I was told that would now not work because my massages expire on Dec 31st. The man that booked teh massage told me her would waive teh few days and it would be fine. I asked if anyone at the store could see me and they did not have any openings this week. I called several other locations and there was only one place that had a prenatal massage opening so I can at least use one credit. \r
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When I spoke to the store in Apex they were VERY rude to me and told me that a manager would call me to discuss, that was Tuesday and still no call. I just called the store to confirm there has been a manager on duty since Tuesday. \r
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Clearly I am upset that the local Apex location will not honor my membership terms and I am losing money, but more importantly I am hurt that after 3 years of being a member to be treated so poorly. I fully intended to rejoin now that I was in my second trimester and can be seen monthly. At the time I canceled it was just insure on how long it would take to become pregnant and the prepaid were stacking up. Now there is no way that I would ever give my money to Massage Envy again. I have also referred 5 new clients to the Apex location which 3 of them bought memberships and the others visit a few times a year. \r
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I hope that the Apex store enjoys the 2 messages they were able to rob me of due to my loyalty to that location. \r
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