I called and made an appointment for a mani/pedi through and online deal I had purchased. When I showed up for my appointment, the owner of the salon said I told her I did not have a coupon, to which I disagreed and told her I had, as I always do when making appointment. She became very combative and told me I DID NOT tell her, because she would have remembered, basically calling me a liar. This made no sense to me?why would someone say they didn?t have a coupon and then come in with one?? She said the deal was for a level 1 tech, and she was not a level 1 tech. I told her I had no idea who she was, I just called and scheduled an appointment. She said she didn't have any level 1 techs available and that SHE would not do the mani/pedi and therefore not honor my appointment. She said I could come back a different day for an appointment with a level 1 tech, but this was 2 days before New Years, and that is specifically why I had made the appointment at that time. I was extremely disappointed with her behavior and her terrible customer service and total lack of professionalism. I can't believe the owner would treat customers with such disrespect. I am appalled and will never go back there again!! I would give this place negative stars if I could!
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