Unfortunately, after two years of watching our children grow as musicians and develop close relationships with their instructors, things ended poorly because of the actions of Prestige Music Studios management. The combination of receiving political solicitations from the owner and her husband and the discovery of several accounting errors resulted in our request for withdrawal from all services.
The owner of the studio was extremely smug, dishonest and ignorant of the facts when we repeatedly asked for explanations regarding accounting errors, and she made no attempt to reconcile the discrepancies which included overcharging for services, assessing a bogus finance charge and falsely stating our credit card was denied (our bank confirmed this untruth.) After weeks of evasion and at our suggestion, she delegated the responsibility of investigating the matter to an assistant who validated our claims. Befitting the owner's lack of character, we have yet to receive an apology for our frustration and disregard.
I could go on about how unprofessionally we were treated by the owner from the moment we requested withdrawal forms to when we finally received a refund check five weeks later, but I will end by saying this stressful experience is why we recommend seeking music instruction elsewhere.
more