I have absolutely no complaints about my hairstyle nor how well my stylist (Jen) tries to give me the cut I want. She does a good job with all of that. However, after just 3 times back to using your salon, I had over a 20 min wait for my stylist to finally get to me. I had to approach the desk and tell them I had a full day's agenda to meet (and ask when I would be taken by my stylist). I was then wisked over to the sinks for that desk person to wash my hair and sat at a station to continue waiting for my stylist (approx 30 min into my appointment). Can't this be handled in a better manner? I would appreciate knowing up front how backed up things were and given the choice of leaving and coming back or making another appointment. One expects this at a doctor's office but not a beauty salon. Jen was apologetic and I accepted that graciously. But I don't feel enough consideration was given to me by your salon for this discourtesy.
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