Terrible experience with this company. The movers who came to pack my house did not arrive until 9:30pm after their truck broke down. They were at my house until 2am. Those movers actually did an excellent job once they arrived, however the communication with my moving specialist throughout the day was terrible.
When the movers arrived at my new location to unload my things they were also hours late, arriving at 4:30pm. This was after the scheduled arrival day was moved by several days due, again, to a truck breaking down. I later found out they actually had a staffing issue vs a vehicle issue. Again communication was dismal.
The movers did a HORRIBLE job. Severely damaged several of my items including a tempurpedic mattress and a couch. They completely destroyed my wooden file cabinet. They put heavy boxes on top of boxes marked 'fragile', crushing several boxes. They also did not finish unpacking until 3am. It was absurd at best. They were extremely unprofessional.
I am still attempting to file a claim for damages. So far I have filed my claim twice. I was finally told today, a month after first filing my claim, that the claims company is no longer processing claims for ABC - I wonder why? I was not told this by ABC when I phoned them last week to have them call the claims company. I am now being directed to ANOTHER claims company and will likely have to complete my claim yet a 3rd time.
This was a very bad moving experience. While my moving specialist did resolve the vehicle issues involved in my move, she did not communicate with me at all. Very stressful and unpleasant all around.
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