I have to say this was the most frustrating experience. Our house is completely packed in boxes...movers were supposed to be here yesterday morning (Sunday 11/13) and I was supposed to receive a call from a driver on Saturday. Well, no confirmation call from driver so I call my relocation specialist and left a voicemail. I also emailed her. Nothing. Then Sunday morning 9am and no one shows. I call and leave messages at all 3 available extensions. No one calls me back. The supervisor extension mailbox is full...convenient. I email 2 different people, no response. It is now Monday evening 5pm. No one has gotten back to me STILL!!!! They tout great customer service but this is hands down the WORST service I've ever received. Just called my cc company to dispute the $250 deposit I paid them. Now we are in limbo...just booked with another company and the soonest they can get here is Thursday. ABC Quality Movers has totally F*d up our entire week. Oh and the new company I booked with told me they have an ""F"" rating with the BBB. Go figure. Just wish I knew that first.
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