Used their online site about 4weeks ago, was told it would be delivered in 7-10days. On day ten I called that morning & was told my order was shipped that day. Strangely though FEDEX didn't pick it up until late that afternoon. Product arrived damaged beyond repair & to this date they have not sent return label or replacement product.
First & last time I will use this on line store.
Poor Service
Ever worse consumer service
On line store & actual store front owned by same person yet they are separate and store front can not & will not help.
PLUS the damaged product can NOT be returned to another ACE Hardware store for return or replacement.
BEWARE...................
Part 2
Finally today(Nov 28) they called and said Fedex will be picking up the damaged product in the morning & a new one will be ship as soon as they verify the damaged product has been picked up.
Stay tune for Part 3 coming up in the near future.
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